Pausing and Seeking to Understand

I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…

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Silver Linings in the Pandemic

With so much suffering this year, it can feel awkward to talk (or write) about silver linings from the pandemic. Nonetheless, it can be helpful to think about them as part of a practice of gratitude. Last week, in the spirit of Thanksgiving, the Morning Brew newsletter solicited from their…

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Practice Good Habits Forever

Last year I wrote about my primary takeaways from listening to Arthur Brooks in conversation with Simon Sinek at an event I attended. The conversation, as I outlined in a prior post, was about the way we can heal our divided world by practicing an approach of loving your enemies…

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