The Importance of Empathy

Empathy is “the ability to understand and share the feelings of another,” or as it is often said, the ability to put yourself in someone else’s shoes. From an article on the Masters of Communcation web site: In simple terms, empathy is the ability to understand things from another person's…

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Donating Money, Time, and more

The war in Ukraine is upsetting to everyone who is paying attention to it. As with other humanitarian disasters, there are calls for donations. I made a donation to an organization I know that helps Ukrainians, having donated to them in the past when a dear friend began volunteering for them.…

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Ten Years Later

Ten year ago, I published my book, Six Simple Rules for a Better Life. It’s been an eventful decade for me in many ways, and the book has been a very nice part of it. While the book didn’t become a bestseller (and I didn’t expect it would), it sold…

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Responding in Everyday Life

If you bought a house or a car or made another major purchase, you would likely put a lot of thought into it. You wouldn’t just jump in. You would pause, digest all the available information, and respond to the situation in a way that makes sense to you, and…

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Pausing and Seeking to Understand

I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…

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Being Kind Also Helps You

The Wall Street Journal published a really good piece explaining why being kind helps you, too. As the piece explains, “research links kindness to a wealth of physical and emotional benefits – and it’s an excellent coping skill for the COVID-19 era.” You may not be able to read the…

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It’s Not Enough

Early last summer, I read Ibram X. Kendi’s 2016 book, Stamped from the Beginning: The Definitive History of Racist Ideas in America. It’s an amazing book I highly recommend, and I recommended it in my most recent post, Be an Antiracist. It was in that book that I first heard…

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