Learning from My Mom

My mom passed away last year after an eight-year battle with Alzheimer’s. While the first six years were extremely challenging, my mom was in great spirits the final two years – and when the end came, she passed painlessly and peacefully, with my dad (her devoted husband of 64 years)…

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Leading is Action, not a Position

I recently heard a great quote: “Leading is action, not a position.” The quote is attributed to Donald McGannon. According to Wikipedia, McGannon was a broadcasting industry executive during the formative years of the television industry in the United States. As chairman of the Westinghouse Broadcasting Company, McGannon was a…

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John Harmon’s Keys to Success

I was fortunate to hear John Harmon speak last year. Harmon, the Founder, President, and CEO of the African American Chamber of Commerce of New Jersey, was speaking as part of Berkeley College’s Larry L. Luing School of Business Leadership Lecture Series. Harmon’s topic was positive outcomes from diversity, equity, and…

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The Importance of Empathy

Empathy is “the ability to understand and share the feelings of another,” or as it is often said, the ability to put yourself in someone else’s shoes. From an article on the Masters of Communcation web site: In simple terms, empathy is the ability to understand things from another person's…

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Essential Workers are Leaders

Last year, I was participating in a Zoom networking event with about 50 people. When the event started slowly, the moderator, as an ice breaker, asked people to tell about their first job. There were an assortment of answers, including one gentleman who told of his childhood job as a…

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Donating Money, Time, and more

The war in Ukraine is upsetting to everyone who is paying attention to it. As with other humanitarian disasters, there are calls for donations. I made a donation to an organization I know that helps Ukrainians, having donated to them in the past when a dear friend began volunteering for them.…

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Ten Years Later

Ten year ago, I published my book, Six Simple Rules for a Better Life. It’s been an eventful decade for me in many ways, and the book has been a very nice part of it. While the book didn’t become a bestseller (and I didn’t expect it would), it sold…

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Pausing and Seeking to Understand

I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…

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