The Importance of Empathy

Empathy is “the ability to understand and share the feelings of another,” or as it is often said, the ability to put yourself in someone else’s shoes. From an article on the Masters of Communcation web site: In simple terms, empathy is the ability to understand things from another person's…

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Donating Money, Time, and more

The war in Ukraine is upsetting to everyone who is paying attention to it. As with other humanitarian disasters, there are calls for donations. I made a donation to an organization I know that helps Ukrainians, having donated to them in the past when a dear friend began volunteering for them.…

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Pausing and Seeking to Understand

I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…

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Being Kind Also Helps You

The Wall Street Journal published a really good piece explaining why being kind helps you, too. As the piece explains, “research links kindness to a wealth of physical and emotional benefits – and it’s an excellent coping skill for the COVID-19 era.” You may not be able to read the…

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It’s Not Enough

Early last summer, I read Ibram X. Kendi’s 2016 book, Stamped from the Beginning: The Definitive History of Racist Ideas in America. It’s an amazing book I highly recommend, and I recommended it in my most recent post, Be an Antiracist. It was in that book that I first heard…

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Be an Antiracist

On August 19, 2015, I published a post about #BlackLivesMatter. In that post, I wrote about the movie Fruitvale Station, the true story about the tragic killing of Oscar Grant, which I had seen in 2013, coincidentally, around the same time I had read the extremely important, highly acclaimed book The…

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Everyone is Valuable

All the talk about essential workers, and the realization that so many of the heroes of this pandemic have been people whose contributions to society were previously taken for granted, reminded me of something my wife told me. Last year she attended a seminar and the presenter held up a…

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Which Changes Will Stick?

I always wash my hands at the kitchen sink before eating. For as long as I can remember, I would grab a paper towel (or two) and dry my hands. About a year ago, my wife and I had the long-overdue realization that we were using far too many paper…

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Hate the Sin, not the Sinner

We can detest someone's actions without detesting the person. We can hate the sin without hating the sinner. When I think of these words, it reminds me of what Arthur Brooks said about loving your enemies in his book and when I heard him speak, which I wrote about here.…

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