Pausing and Seeking to Understand

I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…

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Being Kind Also Helps You

The Wall Street Journal published a really good piece explaining why being kind helps you, too. As the piece explains, “research links kindness to a wealth of physical and emotional benefits – and it’s an excellent coping skill for the COVID-19 era.” You may not be able to read the…

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It’s Not Enough

Early last summer, I read Ibram X. Kendi’s 2016 book, Stamped from the Beginning: The Definitive History of Racist Ideas in America. It’s an amazing book I highly recommend, and I recommended it in my most recent post, Be an Antiracist. It was in that book that I first heard…

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Be an Antiracist

On August 19, 2015, I published a post about #BlackLivesMatter. In that post, I wrote about the movie Fruitvale Station, the true story about the tragic killing of Oscar Grant, which I had seen in 2013, coincidentally, around the same time I had read the extremely important, highly acclaimed book The…

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Everyone is Valuable

All the talk about essential workers, and the realization that so many of the heroes of this pandemic have been people whose contributions to society were previously taken for granted, reminded me of something my wife told me. Last year she attended a seminar and the presenter held up a…

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Which Changes Will Stick?

I always wash my hands at the kitchen sink before eating. For as long as I can remember, I would grab a paper towel (or two) and dry my hands. About a year ago, my wife and I had the long-overdue realization that we were using far too many paper…

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Hate the Sin, not the Sinner

We can detest someone's actions without detesting the person. We can hate the sin without hating the sinner. When I think of these words, it reminds me of what Arthur Brooks said about loving your enemies in his book and when I heard him speak, which I wrote about here.…

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Love Beats Contempt

At least once a year, an event in the speaker series at 92Y in Manhattan catches my eye. I’ve seen several of my favorite writers, including Malcom Gladwell (three times) and Michael Lewis. This year, I saw Arthur Brooks in conversation with Simon Sinek. I have become a fan of…

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Giving the Benefit of the Doubt

“Seek First to Understand, Then to Be Understood” is the fifth of Stephen Covey’s 7 Habits of Highly Effective People, one of the all-time, best-selling, personal development books. We often jump to conclusions and make assumptions with incomplete information. When we do that—when we fail to seek to understand someone…

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Exposure Breeds Empathy

Pride Month has just come to an end, and I was thinking about the way LGBTQ issues have been in the news in a big way over the last few years. The U.S. Supreme Court ruled in 2015 for equal rights for those in same-sex marriages. The fight for transgender…

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Social Connections & Your Health

In a Harvard Business Review article, the former U.S. Surgeon General, Vivek Murthy, was quoted as saying, "Loneliness and weak social connections are associated with a reduction in lifespan similar to that caused by smoking 15 cigarettes a day and even greater than that associated with obesity. But we haven't…

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