I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…
One lesson that’s been reinforced for me during the pandemic is that new experiences come with fear, uncertainty, and discomfort. The first time I went to the supermarket was unnerving. The second time was a bit easier. The third time easier still. I got into a routine, and while the…
The Wall Street Journal published a really good piece explaining why being kind helps you, too. As the piece explains, “research links kindness to a wealth of physical and emotional benefits – and it’s an excellent coping skill for the COVID-19 era.” You may not be able to read the…
I recently stumbled across two posts I wrote in 2014 about parenting. I enjoyed reading those posts, which had been inspired by my eldest child’s graduation from college, and I am republishing some of that content today. Parents need to be leaders: it's leadership by example. Parents also need to…
I’ve shared parenting suggestions here a few times. Leo Babauta, who writes on his site Zen Habits, is one of my long-time, favorite, personal development writers. Last year, he posted about some of the life lessons he has taught his (now mostly adult) kids—lessons they shared back with him on…
Exposing yourself to new ideas is critical, and if you only read one article this month, I highly recommend this, powerful, important piece by Nikole Hannah-Jones in the New York Times Magazine. This long article is a short way to learn about the injustices Black people have faced in the…
Early last summer, I read Ibram X. Kendi’s 2016 book, Stamped from the Beginning: The Definitive History of Racist Ideas in America. It’s an amazing book I highly recommend, and I recommended it in my most recent post, Be an Antiracist. It was in that book that I first heard…
On August 19, 2015, I published a post about #BlackLivesMatter. In that post, I wrote about the movie Fruitvale Station, the true story about the tragic killing of Oscar Grant, which I had seen in 2013, coincidentally, around the same time I had read the extremely important, highly acclaimed book The…
All the talk about essential workers, and the realization that so many of the heroes of this pandemic have been people whose contributions to society were previously taken for granted, reminded me of something my wife told me. Last year she attended a seminar and the presenter held up a…
Just about three weeks ago, we all started hearing about the critical importance of washing our hands and not touching our face. This article has tricks to help you stop touching your face. As we all know, things have changed tremendously in those three weeks (and are changing every day).…
When my kids were in high school, I wrote a five-part series of "Teenproofing" posts about teens and drinking. The posts include many of my opinions and suggestions including not letting your kids drink in your house. My kids are all in their mid-twenties now, so I haven’t given a…
We can detest someone's actions without detesting the person. We can hate the sin without hating the sinner. When I think of these words, it reminds me of what Arthur Brooks said about loving your enemies in his book and when I heard him speak, which I wrote about here.…